Quick and easy
- No more waiting for your SIM card in the mailbox
- Simple installation via the app
- Instantly connected
At Simyo, you can choose eSIM: the digital SIM card. You no longer need a plastic card to make calls, use the internet, and send sms messages. eSIM does the same as the plastic SIM card, but it is already built into your phone. You won't have to worry about a worn-out or lost SIM card anymore: you simply download the eSIM. If your phone supports eSIM, you can use this feature.
There are two ways to order eSIM with Simyo
With a subscription, you know exactly what you can expect every month. To make it even easier for yourself; order a subscription with eSIM.
You pay your way: with Prepaid, you control your spending. Het connected even faster with eSIM.
Already have a plastic SIM card from Simyo but want to swap to eSIM? You can - activate eSIM by using the Simyo app via Settings - SIM Card - Switch to eSIM
Need assistance activating or configuring your eSIM? Below, you'll find our Device Help pages for eSIM.
Accidentally removed your eSIM, experiencing issues, or got a new phone? Request a replacement eSIM.
Log in to the My Simyo app (on your new phone) and request the replacement eSIM via Settings > SIM card > Request replacement eSIM.
The Simyo app will now prompt you to enter a validation code. You will receive this code via sms on the phone where the eSIM is still active. (If the eSIM is no longer active, follow the steps for eSIM removed/eSIM not working below)
Download the eSIM
First, ensure you are connected to a stable WiFi network.
If the old eSIM is still active, remove it from your phone's Settings.
Log in to the My Simyo app and request the replacement eSIM via Settings > SIM card > Request replacement eSIM.
The Simyo app will prompt you to enter a validation code. Since your eSIM has been removed, you won't receive this code. Choose 'bank verification' instead. By making a payment of 0.01 euro with your IBAN, you can download the eSIM.
Unable to download the eSIM via bank verification? Contact our customer service to complete the download process.
You activate eSIM easily through the My Simyo App. New at Simyo? You will receive new login information immediately after placing your order. Once you're logged in to the My Simyo App, you'll only have to follow the steps that will appear. We will help you step by step during the installation of your eSIM.
Do you already have a Simyo subscription? Then log into the My Simyo App. Go to Settings and click on the tab for Simcard. Then click on 'Activate eSIM' and begin the installation!
At the moment we do not support the functionality for the Apple Watch. We will keep this page up-to-date. Keep an eye on this page for news about eSIM on your Apple Watch.
You pay nothing extra for your eSIM! Do you order a new Sim Only Subscription? You won't pay extra for your eSIM. Also for existing customers it is possible to exchange your plastic simcard for an eSIM free of charge.
Absolutely! eSIM has the exact same features as a plastic simcard. You can call, internet and sms are you are used to.